Customer Service

FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

Delivery and timing will depend on the shipping method you pick. We ship the same day for most orders we receive before noon.

Privacy & Security

Privacy Policy of Black Shirt Shack
The safety and privacy of personal data has been of the utmost importance for Black Shirt Shack. The collection, processing and usage of personal data shall only be undertaken with the consent of the individual or due to a legal obligation. Should anonymous or pseudonymous data be needed for business purposes, then only these forms of data shall be used.
Personal data stored at Black Shirt Shack is protected by extensive technical and operational safeguards against potential unauthorized access or abuse. Our security procedures are regularly reviewed. We also stay on top of the latest technological developments for safeguarding your private information.

Black Shirt Shack uses a secure method of data transmission known as SSL (Secure Socket Layer) transmission to process user information.

Usage of Cookies
For the reason of improving Black Shirt Shacks online service, the commonly-named system of ‘Cookies’ are used. Cookies are text files, which are stored on a users computer when they visit a website. Cookies are used either once or over a longer period of time to use a user’s recurring attitudes within the Black Shirt Shack site to their benefit – in terms of personalizing the Black Shirt Shack online experience and its functions and tools towards individual user’s needs. The text files contain no address data (i.e. user’s names and E-Mail data) or other personal information. Black Shirt Shack will not link data found in these text files with other data sources. Cookies serve to further our analysis of web-page usage and enables us to make our service more user-friendly; more effective and safer for you.

Deactivation of Cookies
Users can set their web browser to halt the storage of the data files known as Cookies. In some cases this can lead to certain services and website functions to become unusable.

Returns & Replacements

If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product. We will also exchange it if you simply don’t like the product. If that doesn’t work and you just don’t want the product then we will refund you your money. All returns, refunds and exchanges must be made within 30 days from the ordering date.